NOW earnings / call / takeaways

NOW Q3 FY26 earnings call: key takeaways

What NOW said on its earnings call of October 28, 2026: results against expectations, what changed since last quarter, guidance and the questions analysts pressed on.

By Lician·October 28, 2026·AI-generated from the call transcript and Lician data

ServiceNow's Q3 2026 results beat expectations across the board, with subscription revenue growing 20% year-over-year and CRPO growing 21% in constant currency (21:08)

Results vs expectations

Metric	Consensus	Reported	Result
EPS	$0.56	–	–
Revenue	$4.09B	$4.11B	beat

EPS basis: Unverified: provider EPS matches neither the SEC filing nor the press release

The stock moved -26.9% over the report window (S&P 500 ETF -0.4%). Earnings history

What changed since last quarter

The company raised its AI ACV target to $1.7 billion for 2026, reflecting strong performance and demand (24:43)
ServiceNow also raised its full-year subscription revenue guidance and free cash flow margin target, citing strong execution and demand (26:28)
The company is investing in deployment expertise to accelerate AI adoption, which affects revenue recognition. (35:28)

Guidance

Metric	This call	Previous call
Revenue	Full-year subscription revenue guidance raised to $15.785 billion, 21% year-over-year growth. (26:28)	not captured
Margin	Full-year free cash flow margin target raised to 36%, up 100 basis points. (26:28)	not captured

What analysts pressed on

Whether AI adoption is cannibalizing traditional software revenue (51:16)
How the decision to invest in deployment expertise for large customers will impact revenue recognition and margins (54:58)
How customers are managing and governing AI agents at scale (59:27)

In their words

The average enterprise runs more than 70 security tools. ServiceNow offers a single governed system... (8:59)

Read the full transcript with the AI summary, or listen on the company's official webcast.

Every past call in full and transcript search come with Lician Pro.

Written by AI from the automatic transcript of the company's public webcast and Lician's earnings data. Each sentence cites the passage it comes from, and a sentence with a figure that is not in its sources was removed. Not investment advice.